All Star Auto & Truck Shippers, Auto Transporters, Automobile Transporting, Car

How long does it take to have my vehicle transported?
The duration of your transport depends mostly on the location of origin and destination. Nationwide transports from cost to cost (East to West or West to East) take an average of 10 to 14 days. Costs to mid-land transports take an average of 5 to 7 days. Transit time from northern to southern or southern to northern states takes an average transit time of 3 to 7 days. Travel time depends on a few factors. Drivers are regulated by the Department of Transportation (DOT) as to how many hours they are allowed to be driving on the road and a required amount of hours they must rest on their trip. The number of days until delivery also depends on how many stops the driver will have on his route from the origin to the destination. If a driver makes one pickup and a straight trip to its delivery point the number of days is cut down by almost half. Another factor is the number of drivers per truck. If there is only one driver, the standard trip time applies. Sometimes there are team drivers, two drivers, for the truck. This means that they can do double the time because one can drive while the other rests and they can switch off with virtually no downtime. Some other contributing factors are weather, traffic, and maintenance stops. Drivers will need to stop for regular truck maintenance and at times may need to wait overnight for parts to be shipped. Please keep in mind that pick-up dates and delivery times are not guaranteed. All Star representatives will notify you of your driver’s schedule and estimated arrival date. Transit times are also based on the average of past trips on similar routes. Guaranteed and immediate pick-ups are available at an additional cost.

How do I know where my vehicle is while it is being transported?
All Star’s representatives contact the driver’s dispatcher, the person in charge of checking in with the driver while on route, to update the trucks’ locations every other day. Customers are welcome to call our offices during business hours or email up for order updates. Customers will also be given the name and phone number of the driver or the driver’s dispatcher one the vehicle has been dispatched for contact. If there are any changes of dates for the pickup or delivery, drivers are instructed to notify customers on both pickup and delivery ends as well as All Star right away.

When will I be contacted for the time and date for pickup and delivery of my vehicle?
Drivers are instructed to contact customers 24 hours and a again a few hours before pickup and delivery. When calling the day before the driver will notify the customer the projected time of pickup or delivery for the following day. The driver will also call the day of the pickup and delivery once again to confirm a time window for arrival. If there are any changes due to weather or traffic conditions, the driver will inform the customer of delays. Try to maintain a flexible schedule for the day the driver is to deliver your vehicle. Please do not take the day off of work or cancel prior engagements based on previous projected delivery dates.

Do I need to be present at the time of pickup and/or delivery?
We strongly recommend that you be available at either the pickup or delivery as the primary customer. If this is not possible, customers will be required to designate someone who must be present at the time of pickup at the origin location and delivery at the destination location. It is then the responsibility of the customer to properly inform the designated parties of inspection procedures. An inspection of the vehicle will be made at both locations and signed paperwork will be processed. The Bill of Lading (BOL) will be marked on by the driver indicating any existing damages the vehicle already has. Once the origin customer has agreed to the condition report, the BOL is then signed by both the customer and the driver. An inspection is performed once again at the delivery destination location. It is at this time the delivery customer’s responsibility to once again perform a thorough condition report of the vehicle. The customer must note on the BOL if there are any damages which may have occurred during transport. Payment must also be prepared for the driver by the delivery/destination designated customer. The balance must be paid by cash, cashiers check, or money order made out in the driver’s carrying company name. If the designated customer on the delivery end does not have the funds for paying the driver, the vehicle will be placed in storage at the customer’s expense until the balance (plus storage fees) has been paid. Drivers will NOT accept personal check as a form of payment.